Premium venues automatically engage the most relevant fans at every stage of the event lifecycle with automated email and push alerts, which intelligently expand your reach to the right fans without the guesswork, saving you time and money. Upgrade to unlock automated fan alerts.

5-Stage Automated Alert Series

Targeted emails and mobile alerts with your branding are sent to artists’ followers within a 75-mile radius, RSVPs, and recent email openers near your venue from Bandsintown’s 80+ million users, driving results at every stage of your event lifecycle:

PLEASE NOTE:

The Automated Monthly Digest email keeps your venue’s Bandsintown followers engaged and in the loop by showcasing your upcoming events in a branded email sent on the first day of each month to your venue’s Bandsintown followers.

Fans can easily set reminders, buy tickets or get more info directly from the email.

Premium subscribers can choose from three different ways to display the Upcoming Shows that appear in Fan Alerts, highlighting either upcoming shows sorted by date only, upcoming shows sorted by top artists, or upcoming shows by similar artists. Shows are always displayed in chronological order.

This setting can be changed from the Fan Alerts section of the General tab of your Settings.

Bandsintown intelligently chooses the most optimal times to send alerts based on fans’ time zones.

View your insights for your upcoming and sent alerts from the Fan Alerts page.

For Sent Alerts, you'll find insights including the total number of emails and push notifications sent, their open rates, and number of clicks.

For Upcoming Alerts, you'll find information on the estimated audience size and the current status of the alert (either 'On' or 'Off').

Learn more about scheduled & sent fan alerts.

As a recommended quality assurance step, you can enter up to 5 email addresses for you and/or your team members to receive copies of each email alert sent on your venue’s behalf.

Monitoring the frequency and accuracy of your email alerts ensures the best experience for prospective event attendees.

To disable all upcoming Fan Alerts for an event, navigate to the Scheduled section of the Fan Alerts page in your Bandsintown Pro dashboard. From there, use the toggle on the right of each event to disable the alert from sending. You can return to reactivate it at any time, as long as it’s at least 24 hours before the scheduled send date/time.

To disable only some of the Fan Alerts for an event, find that event in the Published section of your Events tab and click to open the Edit Event details. You'll see an Upcoming Fan Alerts area on the right showing whether each alert is active or has been muted.

Click Update to open the Manage Fan Alerts pop-up where you can toggle each switch to enable or disable specific alerts. Make sure to Save after making any changes.

You can also find this section by clicking the 3 dots beside any of your events.

To receive email notifications when your events sell out, enable the Sold-out Event Emails setting in the Email Preferences from the My Account dashboard.

Each time an event sells out, you’ll receive an email update, which will also allow you to easily disable alerts for that event by clicking the Manage Alerts button beside it.

Premium subscribers can opt to have Fan Alerts for an event automatically disabled when that event sells out.

This setting is off by default but can be turned on by toggling Disable Fan Alerts For Sold-Out Events from the Settings > General tab of your venue dashboard.

When the setting is toggled on, you’ll continue to receive email notifications when your events sell out, giving you the option to manually enable or disable Fan Alerts for that show.

To view Fan Alerts that have already been sent, head to the Fan Alerts section of your account settings. Click one of the two "Preview" buttons next to a published alert to view previews for both push notifications and email alerts.

For further assistance regarding Fan Alerts, contact [email protected].