Log in to Bandsintown Pro
Navigate to pro.bandsintown.com/venues.
Existing users:
Click Log In and enter your email address and password.
If you receive an error saying "Bandsintown does not recognize that email address" or "Invalid credentials” please try again or contact [email protected].
New users:
Click Get Started and sign up with your email address and password.
After clicking Submit, you’ll receive an email with a confirmation code.
Enter the code on the next screen to validate your email address.
All users:
If you signed up with Facebook, but would prefer to log in using only your email moving forward, you can enable email login for your account and set a password by clicking your name in the top-right corner, choosing My Account, and toggling Login by Email to On.
*If you’re having trouble logging in, reach out to us at [email protected].
Two-factor authentication (2FA)
Make your account more secure with two-factor authentication (2FA). Once enabled, you will be asked to enter a unique code in addition to your password every time you log in. This unique code is generated automatically on your authenticator app of choice.
All accounts require two-factor authentication as of October 1st, 2023. Protect your account today.
Follow the steps below to activate 2FA:
Go to My Account » Login
Toggle the two-factor authentication setting to the on position
PLEASE NOTE: 2FA is not compatible with Facebook Login. If that's what you use to log in to Bandsintown Pro, you must activate Email Login first by specifying an email and a password before continuing.Use your preferred authenticator app, or download one from Google Authenticator, Microsoft Authenticator, Duo, or Authy to scan the QR code displayed.
Enter the unique code provided by your authenticator app
Going forward, whenever you log in to Bandsintown Pro, you will need to enter your password and the unique code from your authenticator app. This ensures no one else but you can access your account.
Manage your team
The Team Management feature allows you to invite your team to collaborate on venue pages on Bandsintown Pro.
Add and remove users of any venue page you manage, get alerted when someone requests management access, and control each manager’s access levels.
Add a new team member
Only Admins on a venue page can add new members.
From your venue page, click on the Settings tab, then click on either the + Invite or Bulk Invite buttons, fill in the form(s), select the appropriate access level(s), then submit.
Each person invited will receive an invitation email with a link directing them to either create a new Bandsintown Pro account or login.
Approve requests to join a team you manage
Only Admins on a venue page can accept new requests.
From your venue page, click on the Settings tab.
If there are pending requests to join your venue team, you’ll see them at the top of the page under Requests and can choose to Approve or Deny each one.
The change will be effective immediately, and the new team member as well as any other Admins will be notified of this change by email.
Change a team member's access level
Only Admins on a venue page can change a member’s access level.
From your Bandsintown Pro for Venues Settings page, look for the person whose access level you wish to change, click on the three dots at the end of the row, select Edit, make the desired changes, and submit.
The change will be effective immediately, and the team member as well as any other Admins will be notified of this change by email.
Team member access levels
Admin access provides access to all Bandsintown Pro features, including Team Management features including the ability to invite new team members, be notified of new members joining or being removed, and approve or deny incoming requests to join the team.
Editor access provides access to all Bandsintown Pro features with the exception of the Team Management privileges to manage team members.